Course Unit Description "Quality Management (AL 13.23)"

Instructor:

Prof. Dr. Richard Martin, Coastal Carolina University

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Contents of the Course

A comprehensive coverage of modern quality control techniques to include the historical development of the quality discipline, design of statistical process control systems, acceptance sampling, and process improvement techniques.

Student Learning Outcomes

After successfully completing the course, students should be able to do the following:

1. Understand the philosophy and basic concepts of quality improvement.
2. Describe the DMAIC process(define, measure, analyze, improve, and control).
3. Demonstrate the ability to use the methods of statistical process control
4. Demonstrate the ability to design, use, and interpret control charts for variables
5. Demonstrate the ability to design, use, and interpret control charts for attributes
6. Perform analysis of process capability and measurement system capability
7. Design, use, and interpret exponentially weighted moving average and moving average control charts

Upon successful completion of this course, the student should be able to:

1. Identify and describe the uses and properties of quality management tools including: histograms, scatter diagrams, Pareto diagrams, cause-and-effect diagrams, and check sheets.
2. Calculate statistical process control limits, mean, sample ranges, and process capability.
3. Construct and R control charts and use them to control a process. Use the exponential distribution to calculate product reliability, mission times, failure rates, and mean time between failures for individual com-ponents and components in series and parallel configurations.
4. Correctly choose among p, np, c, and u attribute charts in different process control environments
5. Describe appropriate uses of inspection and sampling in manufacturing operations.
6. Describe key elements and benefits of the following quality concepts: continuous improvement, quality function deployment, benchmarking, just-in-time manufacturing, and a corporate culture of quality.
7. Demonstrate the ability to use the tools of quality and structured problem solving methodologies to analyze and solve problems
8. Describe the contributions made by Deming, Juran and Crosby to the total quality movement and the major elements of their approaches to quality.
9. Understand the difference between quality of design and quality of conformance.
10. Understand that quality products and services are the result of quality processes.
11. Understand the philosophy, methodology, and working requirements of a Six Sigma program.

Methods

• Regular attendance plays a vital role in succeeding in this class. You are responsible for all notes, assignments, and information disseminated in class, with or without an excused absence.
• Participation in class discussion is expected. This involves voluntary input.
• Only timely, TYPED homework assignments will be accepted.

Prerequisites

Formal: Full-time student (B.A.) in the Faculty of Business and Social Sciences.

Academic: Recommendation: Specialization in Logistics and E-Business.

Assessment

Type	Date	Details
Exams:	Weeks 3, Week 6
Other:	Weeks 1,2,4,5	Homework, articles, group work (as assigned)
Final Group Project	Week 7	(All papers due, presentations
Total

* Prüfungsamt Termine

Bewertung

Voraussetzung für die Vergabe von ECTS-Punkten ist das Bestehen der Prüfungsleistung für das Gesamtmodul. Die Prüfungsleistung für diese Kurseinheit geht zu einem Viertel (für AL13.1) bzw. zur Hälfte (für AL13.2) in die Prüfungsleistung für das Gesamtmodul ein.

Literature

Managing Quality: Integrating the Supply Chain (6th Edition) 2016, by S. Thomas Foster, ISBN-13: 978-0133798258.